Right of withdrawal
The consumer who for any reason is not satisfied with the purchase made, has the right to withdraw from the contract entered into, without penalty and without specifying the reason. Just send a simple e-mail within 14 days to the date of signing the contract. The right of withdrawal is regulated under Art. 64 et seq. of Legislative Decree. 206/2005, (Consumer Code). The Right of Withdrawal is not available for customized goods, such as Gaming PCs.
The right of withdrawal is not allowed for orders billed to companies
IMPORTANT: Where applicable, the item must be returned in the same condition in which it was purchased, with the seals, plastics fully intact and packaging intact. In case contract, the asset cannot be returned
– For contracts that have not yet been finalized, without having yet made payment, simply send a cancellation e-mail containing the details of the order and ns. order confirmation [email protected]
– For contracts already completed with goods already received, you must give notice within 14 days from the date of receipt.
TOP Gaming PC is especially attentive to the needs of its customers. In the event that the customer wishes to return the purchased goods can do so very well by sending a simple communication by e-mail to [email protected] alternative the customer, if it deems it appropriate, can operate in the manner prescribed by law, by sending a registered letter with acknowledgment of receipt to the address indicated in the invoice attached to the goods, specifying all the data of the sale. A telegram can also be sent within the same period to the address on the invoice. Upon receipt of the withdrawal request, an authorization e-mail will be sent to the customer. Also within the term of 14 working days must be returned to the sender-supplier all goods purchased, (including packaging and any documentation and accessory equipment: manuals, cables, etc.); to limit damage to the original packaging, we recommend, when possible, to put it in a second box. Affixing labels or adhesive tapes directly on the original product packaging should be avoided in all cases. That is, everything possible must be done to ensure that the returned product is intact in all its parts, including the packaging. The cost of return and the means to be used will be at the expense and responsibility of the Customer, who will not be compensated by TOP Gaming PC if the goods are lost or damaged. It will also be necessary to specify on the package the words “Subject: withdrawal, order no., invoice no., sender and authorization e-mail date.” Packages without the above information will not be accepted. Upon receipt of the goods TOP Gaming PC will, upon successful verification of the returned goods, issue a credit note for the full amount paid by the Customer, less shipping costs only. If for some ongoing promotion or any other reason TOP Gaming PC had given away part or all of the shipping costs to the customer, since said free gift is in any case conditional on the purchase, the purchase having failed, by returning the equipment, the shipping costs already incurred by TOP Gaming PC would be recovered and deducted on the credit note. In the event that the customer had, for example, paid an expense contribution of Euro 9.00, since the cost of shipping amounts to Euro 18.00, TOP Gaming PC will deduct the remaining Euro 9.00 on the credit note. Within the 14-day period, the credit note will be refunded unless the Customer decides to purchase merchandise of the same amount or keep the credit for future purchases.
Cases in which the right of withdrawal cannot be used
According to the provisions of Art. 5 – paragraph 3 – letter “d” – Legislative Decree. 185/99 The consumer may not avail himself of the right of withdrawal in the case of supply of sealed audiovisual products or computer software, opened by the consumer. The right of withdrawal lapses totally, for lack of the essential condition of integrity of the good (packaging and / or its contents), in cases where TOP Gaming PC ascertains: Use even partial use of the good and any consumables The lack of or damage to the outer packaging and / or the original inner packaging The absence of integral elements of the product (accessories,cables,manuals,parts, …) Damage to the product for reasons other than its transport. In the above cases, TOP Gaming PC will return the purchased goods to the sender, charging the sender for the shipping costs.